Studio Terms and Conditions of Hire
These Terms and Conditions apply to all facilities hired to, and work done by Artisan Music for, our clients unless otherwise expressly agreed in writing by us. By making a booking for Artisan Music studio, you acknowledge you have read and understood and accept these Terms and Conditions.
We will make the studio and operators available to you for the duration of your agreed booking for your project. Only people directly involved in the project are permitted to come to the studio during your booking and we reserve the right to require any person not involved to leave the premises.
Confirmation of bookings
We will confirm your booking with a “Booking Confirmation” email. Depending on your project, full payment or a deposit is required to secure the booking – please refer to our Fee Schedule for a list of our services and charges. Until a booking is confirmed, our rates, policies, and equipment may change without notice. It is your responsibility to set limitations on all expenses arising from any session you book. Any limitations on expenses should be clearly expressed to us before commencing any session.
Use of Yamaha C5 Grand Piano
Use of the Yamaha C5 Grand Piano is subject to availability on the day of your session(s). In the event that the Yamaha C5 Grand Piano is unavailable on the day of your session(s) due to an overriding hire agreement with a third party, you will have the option to either use electronic options or the studio upright piano. Any applicable fees are included on the Rates & Package Deals page.
Our rates and fees
We may require payment of a deposit in advance of the commencement of your project. Unless we approve any other payment arrangement in writing before the completion of your project, we require payment in full before the completion of your studio booking. No recorded media from a session will be turned over to you until outstanding charges for all completed studio work have been paid in full (including post or courier costs). We will retain a general lien on any master recordings and or materials in our possession for any unpaid balance you may owe to us. You will be liable for any fees, costs and expenses we incur for any debt collection process.
Hourly Sessions and Overtime
You are responsible for the timely arrival of yourself and personnel to your session. Charges will start from the booked time and run for the booked period.
You are also responsible for ensuring the booked period will be enough for your needs. Overtime will be charged in 30-minute blocks, if the engineer is still available after the period, and if nothing else is booked. Alternatively, you can book another session at a later date.
Day Sessions and Overtime
You are responsible for managing your session(s) in accordance with the run sheet provided by Artisan Music or otherwise agreed.
Day sessions strictly consist of a total of 8 hours, plus 30 minutes break time. Overtime will be charged at full hourly rates. In consideration of our staff, a day session must not exceed a total of 11 hours.
Please only book when you are certain you can attend the session(s) you book, to avoid paying cancellation fees as our business is based on the studio being continuously booked. You must notify us by email or telephone no later than 72 hours before scheduled start time of your booked session. Once a booking is confirmed, cancellation or postponement of a session with less than 72 hours of your booking will result in a cancellation fee equal to 75% of our daily rate, which will be deducted from your initial payment.
If we are unable to conduct a booked session for any reason (such as illness or family emergency), then we will re-book any cancelled booking at another time that is mutually acceptable (and having regard to our other bookings) or refund your deposit in full.
Unless otherwise agreed, you must bring your own portable hard drives for the purpose of recording and backing-up your sessions and we will, upon request, provide information regarding correct hard drive specifications.
Archiving and transfers
We archive recordings on the most reliable prevailing media available. We take utmost care with the archiving and storing of materials, but take no responsibility for media that deteriorates over time, breaks, develops faults, or is in a format that is obsolete. We do not guarantee that archives can be recovered as the service is used for convenience and not to maintain data integrity. In the case of transfers from old media (e.g. tape or old digital formats) to a new medium, we will take the greatest of care but accept no responsibility for any outcome arising from such transfer.
You must promptly notify us in of any defect in or loss of or damage to any masters or other agreed work we do for you. We will use our reasonable endeavours to correct any such defect and to effect replacement of lost or damaged materials which are attributable to faulty materials or workmanship of Artisan Music. If we are unable reasonably to remedy or replace any loss due to our faulty materials or workmanship, our maximum liability to you will be limited to the fees you paid to us for your project.
All prices quoted in our Fee Schedule are inclusive of Goods and Services Tax unless otherwise stated.
We will supply all equipment in good working order for your session. In the unlikely event of a failure or breakdown or unavailability for any reason on our part which effects your session, we shall have the option of either replacing (as soon as can reasonably be arranged) the facilities which have been lost as a result of the studio breakdown or credit or refund to you some or all of any booking fee already paid as a full remedy.
Clients are responsible for:
ENSURING THE SUITABILITY OF OUR STUDIO FOR YOUR PURPOSE;
ENSURING THAT YOUR EQUIPMENT IS COMPATIBLE WITH THE STUDIO;
THE TIMELY ARRIVAL OF YOURSELF AND YOUR PERSONNEL.
THE COSTS OF ANY THIRD PARTY EQUIPMENT YOU HIRE FOR YOUR SESSION;
THE COSTS OF ANY DAMAGE UPON OR TO OUR PROPERTY WHILST ON THE PREMISES OR WHILST HIRING ANY OF OUR EQUIPMENT IN ANOTHER PREMISES;
ANY COSTS AND EXPENSES WE INCUR ON YOUR BEHALF AT YOUR REQUEST (SUCH AS HIRE OR FREIGHT CHARGES);
ANY AND ALL LOSS OR DAMAGE TO YOUR EQUIPMENT USED OR STORED AT THE STUDIO, WHICH SHALL BE AT THE SOLE RISK OF YOU AS THE CLIENT;
THE TECHNICAL ABILITY OF ANY PERSONNEL ENGAGED BY YOU;
ANY DEFICIENCY, PROBLEM OR DAMAGE (INCLUDING ANY VIRUS) CAUSED BY USE OF YOUR PRE-RECORDED MATERIAL (SUCH AS MULTI-TRACK RECORDINGS, HARD DRIVES OR COMPUTER SOFTWARE) BROUGHT INTO THE STUDIO;
ENSURING THAT ANY MASTER RECORDING IS TECHNICALLY SATISFACTORY BEFORE MANUFACTURING OR COMMERCIALLY EXPLOITING THOSE RECORDING;
ANY ACTS AND OMISSIONS OF YOUR PERSONNEL (INCLUDING IN RELATION TO OUR STUDIOS RULES OR THE HEALTH AND SAFETY OF OUR STAFF AND CLIENTS
Occupational health and safety
While on our premises, you and your personnel must comply with our occupational health and safety guidelines. We reserve the right to refuse use of any equipment (including software) on our premises if, in our opinion, that equipment exposes our property or personnel to risk of loss or damage, is unsafe or breaches occupational health and safety laws including failure to comply with Australian Safety Standards (such as safety inspection testing and tagging of portable electrical equipment connected to electricity supply by flexible cord).
ARTISAN MUSIC STUDIO IS A SMOKE FREE AND DRUG FEE ENVIRONMENT. NO SMOKING OR DRUG TAKING IS PERMITTED ANYWHERE INSIDE THE PREMISES BY YOU OR YOUR PERSONNEL. A SMOKING AREA MAY BE PROVIDED OUTSIDE THE BUILDING. IF YOU OR YOUR PERSONNEL ARE FOUND TO HAVE BEEN SMOKING OR DRUG TAKING INSIDE THE PREMISES, A $550 CLEANING FEE WILL BE CHARGED AND THE REMAINDER OF YOUR SESSION MAY BE CANCELLED WITHOUT REFUND.
NO FOOD OR BEVERAGES WILL BE ALLOWED IN THE CONTROL ROOM OR NEAR ANY EQUIPMENT WHATSOEVER.
THE STUDIO MUST NOT BE USED IN ANY WAY THAT MIGHT CAUSE ANNOYANCE OR DISTURBANCE TO THE OTHER OCCUPIERS OR USERS OF THE NEIGHBOURING BUSINESSES AND NOISE LEVELS WILL BE KEPT AT A TOLERABLE LEVEL IN ALL AREAS OF THE STUDIO (INCLUDING THE OFFICE AREA, KITCHEN AND LOUNGE).
PLEASE HELP US TO KEEP THE STUDIO TIDY BY PLACING ANY RUBBISH IN THE BINS PROVIDED.
THERE IS ONSITE PARKING HOWEVER WE DO NOT TAKE ANY RESPONSIBILITY FOR ANY DAMAGE OR LOSS INCURRED AS A RESULT OF PARKING ONSITE. GUIDANCE WILL BE GIVEN ON ARRIVAL OR BOOKING ON WHERE TO PARK. PLEASE PARK CONSIDERATELY.
At the end of the session
Clients must vacate the studio and remove all masters and any equipment you brought or hired for your project at the end of your booking. If you do not remove all such masters or equipment within 14 days of the end of your booking you may be liable for such reasonable charges for the continued storage of those items. If you do not collect any masters or equipment left behind 14 days after further notice from us to collect those items, we will dispose of those masters or equipment without further notice to you.
Notwithstanding any other provision contained within these Terms and Conditions, we will not be liable to you (and any of your personnel) for any indirect or consequential loss or damage, loss of profits or goodwill or anticipated savings arising from any fault in the studio or any act or omission of Artisan Music or its directors, employees, subcontractors in providing our services to you. Whilst every effort is made to ensure reasonable security at our studio, we accept no liability for loss, theft or damage to your property, tapes or recording/backup media whilst on our premises.
You indemnify Artisan Music and its directors, employees subcontractors and agents against all and any losses, damages or claims by third parties howsoever arising in respect of any loss or damage to any property including tapes, discs and media, corruption of data or computer systems and software, breach of intellectual property rights, personal injury or death, breach of contract or breach of law caused by any act or omission by you or your personnel. You are liable for all and any losses, damages or claims in respect of any loss or damage to any of our property including tapes, discs and media, corruption of data or computer systems and software, personal injury, breach of contract or breach of law caused by any act or omission by you or your personnel.
Online Mixing Terms & Conditions
The booking is considered to be confirmed at the time of payment.
Any cancellations will incur a 50% cancellation fee.
Any confirmed booking which is cancelled will incur a 50% cancellation fee
Any files which are received late, damaged or incomplete will result in a delay in completing your mix. To avoid this please check your files are correct and clearly labelled before uploading.
All online mixes are unattended by the client or representative of a client.
All revisions should be submitted within 1 day of the mix being sent by the engineer. This ensures your mix can be revised immediately without the need for session recall at a later date, which may sonically vary if a large amount of analogue equipment is being used. If your revision is not submitted within 1 day of the mix being sent by your engineer, it may affect our ability to deliver on the 7 business day turnaround promise.
Alternate mix versions will be treated as additional revisions and billed at an hourly rate.
Alternative mix versions include anything which is not specified in the ‘Final File Delivery’ section (EG. vocal up mix, radio edit, censored mix, TV mix etc.). List non-exhaustive.
If you are not happy with the first mix sent to you by your engineer, you may request a full refund BEFORE you proceed with your first revision. We do not offer refunds thereafter, unless there is a technical fault with the mixes provided to you.
Should a technical fault occur, we will endeavour to correct the error in the first instance.
In the event that we do need to offer a refund, it will likely show in your bank account around 10-14 days after we issue it. This is the normal policy of the credit card service we use and not Artisan Music
Damage or Loss
Artisan Music or it’s team will not be held responsible in the unlikely event of loss of client data.
Although we perform regular backups, of our current client’s projects, we do not archive our online clients files. We recommend you make multiple copies of your work in an effort to keep it safe.
Artisan Music reserves the right to refuse service and refund your booking if we deem the files submitted to be inappropriate for mix. Reasons for refusal could include, but are not limited to: audio quality, inappropriate content or incorrect submission. We may also opt to decline service if issues with behaviour become a concern, in these instances bookings may not be refunded.
7 business day mix turnaround promise
We aim to complete all online mixes within 7 business days, this is counted from the moment the session files are uploaded and received, after booking is confirmed and has been scheduled in by the engineer it has been assigned to.
From time to time it may not be possible for us to meet our 7 business day promise due to a variety of reasons, including engineer and studio unavailability.
At the time of booking, you will be contacted by one of our engineers with 2 days. They will warn you if this may be the case and you will have the option to continue with the service or not. If you decide not to proceed, we will refund your payment. In every case we aim to deliver our service as promptly and conveniently as possible.
Our engineers and studios
Our online mix service is designed to help and support the independent music community, allowing unsigned artists to access professional mix engineers at a very special rate. To keep costs down, and reduce the turnaround time, your mix will usually be done by the first available engineer at the time of booking. Both our engineers are highly skilled and will ensure the result will be great. You may choose a preferred engineer from our team, but it may affect our 7 business day promise and possibly the final cost. For this reason, the service is not suitable for artists with a recording contract. Please contact us if you do have a recording contract or have an album/EP to be mixed for a more individualised estimate.